What the strategy means for
service managers and senior management

professionals around a table

This strategy will require support and buy-in from senior people in all three participating councils, the health board, and voluntary sector partners; here’s what it will mean for them.

Information should flow more easily between services

  • We need to be able to access shared information services; that means the systems and processes will need to change
  • Managers will need to be ready to work with colleagues in other services to build the case for investment in shared software infrastructure
  • Staff will need to adopt new ways of working, and will need support and training to facilitate this
  • Cross-agency standards and processes for data collection, storage and access will need to be agreed and put in place
  • We will need new, shared, referral systems that all services can adopt

Across our region, we want our services to become user-centred

  • Investment in user research will be needed, by training staff in user-centred approaches and by commissioning research in key areas
  • The voices of families will be at the heart of our services, and managers will champion service changes in response to their needs
  • Services also need to work for our workforce; professionals also need a voice in service change
  • Across the region, we need to minimise bureaucracy
  • Recommendations from the pathway pilots should be put in place
  • We need to recognise and promote community activities and community-led services

Let’s bring our services closer together

  • Professionals need to work with colleagues in other services to develop place-based services hosting co-located, multiagency teams
  • They will need to create cross-service methods of service planning
  • They will need to create opportunities for staff from different services to work together and form cross-service teams, including bringing together multiagency teams for children with additional needs
  • Training opportunities need to be made open across professional groups

Every partner should value and invest in the Early Years workforce

  • We should increase training opportunities for all Early Years professionals, including identifying career progression between services and promoting portable qualification to fill gaps in some service areas
  • Staff within all services should be well managed and have access to development and training opportunities

Information about services should be better

  • We should created a cross-service forum for communication, and  commit to developing shared communications about services
  • Managers should ask and expect staff to know about and promote services provided by other agencies to parents
  • Each service should appoint someone responsible for liaison with shared online information services